Shipping and Processing Charges
- Shipping and processing charges are prepaid and added to each order. Please refer to chart above.
- Small items and lightweight shipments are sent by UPS. Oversize items and heavy shipments are shipped freight carrier.
- With freight carrier shipments, inside delivery and installation is not available. The receiver is responsible for unloading and installing product(s).
- Please allow 5-10 days for delivery of stock items. Special order and drop ship items may take 2-6 weeks for delivery.
- Shipments to Post Office Boxes, APO and FPO addresses are subject to a $10.00 processing surcharge.
- International shipments are shipped FOB Knoxville, TN. Receiver and/or freight carrier assume responsibility for delivery after carrier takes possession of shipment
- We gladly accept all major credit cards, checks and money orders for payment.
- Please allow 10 business days for check clearance. All payments in U.S. Funds.
- Sorry, C.O.D. is not available.
- Purchase orders are accepted from U.S. Educational Institutions, Government Agencies, Hospitals and organizations with approved credit. All invoices are billed Net 30 Day terms. Overdue accounts are subject to a 1.5% ($5.00 minimum) monthly finance charge.
Purchase Order Instructions
All purchase orders must be mailed or faxed. No purchase orders accepted by phone. Fax toll free to 1-800-298-2057. Your purchase order must include the following:
- Purchase Order number.
- Complete billing and shipping contact names and addresses.
- Item number, description, quantity and unit price.
- Authorized signature.
- Minimum order amount $ 25.00 excluding shipping charges
- We are constantly updating our products. Some products may change (size, style, color) from what is shown in the catalog.
- Products may be discontinued without notice.
- Prices are subject to change without notice
Merchandise Return Policy
- If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for refund or credit. Simply complete the return form found on the back of your packing list and enclose with your return.
- With the exception of shipping errors and damaged or defective product, all shipping costs are the responsibility of the purchaser. Refunds or credits are not issued for shipping charges.
- Sorry, opened software and special order products cannot be returned for refund or credit.
- All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written or implied exists unless noted in this catalog merchandise lost/damaged in shipment
- Inspect all merchandise at time of delivery before signing receipt with driver.
- Note any and all damage with the delivery driver in order to file a claim for damages. Failure to note damage may result in a claim being denied.
- Keep all original cartons and merchandise “as received” for claim inspection.
- Damage claims must be filed with the delivery carrier before merchandise can be replaced.
- Contact Power Systems Customer Service for assistance: 1-800-321-6975 (8am-5pm EST, Mon-Fri).
If you cannot find answers to your questions, please visit the FAQs (Frequently Asked Questions) page.