SECTIONS: General | Dealer | Orders | Shipping | Returns | Warranties
General
I'm looking for a product, how can I find it?
Power-Systems.com offers a variety of methods for finding items on the website. You can browse the catalog by category using the menu that is on the left of most pages on the site. You can also search for keywords using the search box on the left side of most pages.
When searching, be sure to be as specific as possible. For instance, the word "tubing" will return alot more products then the word "ankle tubing" will. Sometimes it may be of benefit to try variations on a term, such as "ankle bands" or "ankle tube".
How do I add products to my Shopping Cart?
Many of our products have different sizes, as well as work best in pairs. For this reason, our product pages don't just have an "Add to Cart" button. Instead, each item on a products general page has a place where you can input the quantity of each item that you want. Clicking any "Add to Cart" button on this page will do the same thing, and any products that you have entered a number into will be added to your cart.
Is my credit card information accessible after my order is placed?
For security reasons we do not keep credit card information on file. This information is needed every time you order.
How do I verify an item is in stock?
At this time customers will have to call in if they need to know if an item is on backorder prior to purchase. One of our Customer Service Representatives will contact you via email or phone to let you know the estimated arrival date of arrival into our warehouse if an item is on backorder.
What is the 'My Account' section of the website?
The "My Account" section of our website was created as a means to keep our customers more informed of the status of their orders. It also allows them to use some handy tools while shopping or browsing our web site.
You don't need to make a purchase in order to sign up and access your account. Just select MY ACCOUNT from the upper menu, and either enter your email and password, or enter your email and click the bubble labeled "I am a new customer".
Do you share my personal information with 3rd parties?
No. We value our customers and their privacy, and wish to grow our relationship with each and every one. To this end, it is your privacy that comes first with your address and email information. Power Systems, Inc. will never share any of your information with outside vendors.
For a detailed version of our Privacy Policy, visit this page.
Introduction
Power Systems, Inc. offers hundreds of unique and specialty exercise, fitness and sports performance training products. While consumer demand for these products continues to rise, most products are still not readily available in local sporting goods stores. Through a mutually beneficial partnership, Power Systems provides its dealers with a reliable source to offer these products to their customers.
In addition to having access to in-demand specialty products, every Power Systems dealer partner receives the following additional value-added services: Attractive pricing, reliable and professional service, a large inventory available and a drop shipment service.
What are the requirements for becoming a Power Systems Dealer?
To be considered for our Dealer Program, simply scroll over "Resources", then click on "Dealer Program" in the drop down menu of the Power Systems website. This will take you to our Dealer Application. Please be sure to fill out the form completely and return via e-mail or fax to the address or number listed on the application. We will review the information and let you know within three business days if you qualify for our program. Please note that our dealer program is primarily for sporting good retailers and fitness catalog companies, not for private fitness institutions or training facilities. If your company meets the eligibility requirements for the dealer program, a copy of your valid resale license showing tax exempt status will be necessary.
What if I do not have a Resale/Business License?
A valid Resale License is a requirement for our dealer program. If you are not currently licensed, please contact your local Chamber of Commerce for additional details on how to apply and receive this license.
What are the requirements to sell products by website?
You will need a completed working website with shopping cart capability that is visible for review. We will not be able to accept websites that are under construction. The website content needs to be related to sports and fitness topics. Also you'll need to complete the dealer application and have valid resale license. It is up to the discretion of Power Systems if a website dealer is accepted for our program.
Does Power Systems charge sales tax?
Power Systems is required, by law, to charge sales tax in areas within which we have a physical presence. Depending on individual State laws, something as simple as participating in a trade show event may require Power Systems to collect sales tax on internet orders from that State.
Do I have to create an account in order to place an order on the web site?
We must collect a certain amount of information in order to process orders online.
Setting up an account is a very convenient way to view current and past orders. The convenience of seeing the status of your orders at any time by logging under the "MY ACCOUNT" section of our web site is a definite advantage. You will also receive an email and UPS tracking confirmation that will be sent to the email address registered on your account.We do not share the data you provide with anyone. The only use for this information will be to contact you about specials and deals if you choose to be part of our mailing list.
Setting up an account is a very convenient way to view current and past orders. You also have the convenience of seeing the status of your orders at any time by logging into the my account section of our web site.
Where do I go to finalize and place my order?
When you are done shopping and are ready to checkout, you can do so from any page by clicking on the "Shopping Cart" icon at the top right of the page. At the bottom of your shopping cart page, there is a button marked "CHECKOUT". This will take you to the shipping screen and then on to the payment information to finalize your order.
Other than the internet, what other ways can I place an order?
Orders can be placed by phone, fax, mail, and by e-mail. To place an order by phone please call 1.800.321.6975 24 hours a day 7 days a week.
Please fax your order to 1.800.298.2057.
If you would like to e-mail your order send it to customerservice@power-systems.com
Mail orders should be sent to:
Power Systems, Inc.
PO Box 51030
Knoxville, TN 37950-1030
Will an invoice be included with my order?
A packing list is included with all orders shipped. If an itemized invoice is needed please call customer service, or e-mail us.
Will my order ship quicker if I order online or by phone?
On average orders online or by phone ship in the same amount of time.
If I contact customer service what information will they need to obtain my order information?
When contacting customer service please have your customer number or order number for quickest assistance. We are able to obtain your account information with the billing and/or shipping information as well.
Can I place an order online using my school, or business purchase order number?
Currently purchase order numbers may not be used to place online orders. We require that you fax, mail, or e-mail purchase orders to us. Any questions or concerns please contact customer service.
Under "my account", I see my orders and shipping status field. Why does it say not shipped?
Currently, we are working on integrating the shipping status on our website to coordinate with our processing system. Once this is functioning, UPS and Freight Orders will show shipped and the tracking or PRO number will be available to view. We do apologize for any inconvenience this may cause at this time. Please contact Customer Service or email us under the "Help" tab to receive your tracking information. Tracking information is not available for USPS shipping.
Can my gift certificate or coupon be used towards an internet order?
To redeem a gift certificate you may call customer service at 1.800.321.6975. We also accept a list of the items you would like to purchase, your preferred payment method, along with the gift certificate via mail. Coupons from the website or mailers can be redeemed at the bottom of the shopping cart page under "Coupons".
What payment methods do you accept?
For online orders, we accept the following:
- Visa
- Mastercard
- Discover
- American Express
If you wish to pay by other means, we recommend that you call our customer service department and place your order via the phone or fax.
Do you accept C.O.D. as a form of payment?
We do not accept C.O.D.as a form of payment. Cash, check, money order, or a major credit card are the only accepted forms of payment.
What about Purchase Orders?
Purchase orders are accepted from US educational institutions, government agencies, hospitals, and organizations with approved credit. All purchase orders must be e-mailed to purchaseorders@power-systems.com, faxed or sent by mail. Phone orders are not accepted. Orders must include the following
- Purchase Order Number
- Complete Billing and shipping contact names and addresses
- Item number, description, quantity, and unit price
- Authorized signature
All invoices are billed Net 30 Day terms (prior approval is required for Net 30 Day terms). Overdue accounts are subject to a 1.5% ($5 minimum) monthly finance charge.
Can I ship to a P.O. Box?
Yes. Orders under $50 can be shipped to post office boxes. All post office box orders will ship via the United States Postal Service. Tracking numbers are not available for USPS orders.
How do I ship my order to a different address?
Once you have selected your items click on "Check Out". There will be a drop down option above the shipping options. Click on the down arrow and there will be an option to "add a new address". Fill in information as needed. Then click on "Add new Address" and this will take you to the shipping options page again. The new address will be the one displayed and the address the order is shipped to.
When can I expect my order to ship if I pay by check?
Check orders over $500 will be held for 10 days before it is shipped.
Do you ship to APO and FPO addresses?
Yes. The options for APO and FPO are available from the dropdown boxes where you enter your state and country on the customer registration screen. We are not able to call out internationally so please include an email address with your order. An account will need to be set up to do this. The email can also be added to the "Notes" section at the bottom of the shopping cart page. If we have any difficulty with shipping we will contact you directly.
My order will ship to an APO/FPO address, how will the order be shipped?
Depending on the weight and size of your order it will ship through the United States Postal Service. For larger orders shipping to an APO/FPO please contact customer service at 1.800.321.6975
What carriers do you use to ship orders?
The carrier we use to ship products to you depends on the amount and weight of items ordered. The majority of orders are shipped using our primary carrier, UPS. Orders over 300 lbs, and certain other large items, can only be shipped via a freight carrier due to cost and weight. When you checkout, you will see the options that are available for your particular order once you have reached the shipping options page.
* Please note that Freight shipments have different terms then that of UPS. Customers are required to handle the unloading of items from the trucks, rather then the shipping company with regular freight. Lift gate and/or inside delivery service is available for an additional cost and the driver will be responsible for removing the palette.
How are shipping costs calculated?
Shipping costs are based on the weight, dimension, and destination of the order.
Why does my order have to go freight carrier?
Your order may have to ship freight carrier do to the total weight of the order exceeding 300 lbs. Also, do to size and weight, some products may have to ship via freight carrier.
My order is shipping through a freight carrier, when can I expect it to arrive?
Orders shipped via freight carrier will usually arrive within the same time frame as a UPS order. For specific times please call customer service to get an estimate or receive your Pro number to find out the exact carrier and tracking information for the order.
Do I have the option of shipping my order UPS 3-Day, 2-Day, or Next Day?
UPS 3-Day, 2-Day, and Next Day shipping options are available. Your order may not be eligible for these shipping options if the order exceeds 150 lbs., or if the size of the items exceed UPS limitations.
If I pay for my order to ship UPS Next Day, 2-Day, or 3-Day when should I receive my order?
Most orders placed on our website ship the same, or the next business day. Therefore your order should arrive according to the shipping method specified.
If you place the order on Friday, Saturday, or Sunday then it will ship on the next business day (i.e. Monday unless it is a Holiday). For precise shipping information please contact customer service.
What is the average shipping time for orders shipping UPS Ground?
Order shipping UPS ground normally arrive in 5 to 7 business days. Special order and drop ship items may take 2 to 6 weeks for delivery.
I live in Hawaii or Alaska, how is my order shipped?
Orders shipping to Hawaii or Alaska ship UPS.
How can I track the status of my online order?
There are multiple options for tracking, dependent upon how you placed the order. If you placed your order via our website, then you can login under the "My Account" section using the email address and password that you created your account or order with. Within this section is a history of your past orders. If the item has shipped, it will state "Order Shipped". However at this time this option is being updated and is not available. Please email us under the "Help" tab to obtain your tracking information.
If an email address has been given with your order, you should receive an email from Power Systems. This email will contain the tracking numbers that you can use on the UPS.com website in order to track the packages yourself if you choose to do so.
How can I track my freight carrier shipment?
If you would like to track your freight carrier order the PRO number will be required and the Freight Carrier used to ship your order. Please contact customer service at 1-800-321-6975 between the hours of 8:00am to 5:00pm EST Monday through Friday, or by e-mail at customerservice@power-systems.com to obtain this information. You are also encouraged to contact the Freight carrier directly to set up a delivery time convenient for both you and the carrier.
The product I purchased is not what I expected. Can I return the product in exchange for something else?
If for any reason you find our product unsatisfactory, you may return it within 30 days of receipt for a refund or credit. All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written, or implied, exists unless noted on the website or in this catalog.
To return a product, please call our customer service department 1.(800).321.6975 to receive a return merchandise authorization number. You must have pre-authorization prior to returning a product. All shipping costs are the responsibility of the purchaser.
Refunds or credits are not issued for shipping charges, except for shipping errors and damaged or defective product. Restocking fees may apply depending on the condition of items and time lapsed since purchase.
Will I receive a credit for the shipping cost of my return?
With the exception of shipping errors and damaged or defective products, all shipping costs are the responsibility of the customer. Refunds or credits are not issued for shipping charges.
I need to return a product because it's broken. What is the warranty and how do I get a replacement?
All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written or implied exists unless noted in the catalog or on the website. Please contact customer service with any questions or concerns.
The return policy does not apply to products from Bodycraft, Sorinex, Keiser and Power Systems "Legend" strength equipment. Returns for these are handled directly by the manufacturer. Please contact the manufacturer or Power Systems for return instructions. The manufacturer reserves the right to add restocking fees dependent upon the nature of the return.
What is the preferred shipping method to return a product?
Any shipping method you choose is acceptable to return a product. We recommend that you request a signature confirmation when returning the product.
What address do I need to send my return?
Power Systems, Inc
Attention: Returns Department
5700 Casey Dr
Knoxville, TN 37909
United StatesYou must have pre-authorization prior to returning a product. Please call customer service at 1.(800).321.6975 to obtain an RMA.
How do I make a return?
If for any reason you find our product unsatisfactory, you may return it within 30 days of receipt for refund or credit. We also encourage you to call in ahead of sending the return into our warehouse so an RMA reference number can be set up. This insures easier and faster processing to get your refund or exchange out to you.
What is the preferred shipping method to return a product?
Any shipping method you choose is acceptable to return a product. We do recommend that you request a signature confirmation when returning the product.
Power Systems issues limited warranties on some of our products. We do list 3 and 5 yrs on some products however this will not cover normal wear and tear. This limited warranty states that the goods shall be free from defects in material and workmanship. This warranty shall not apply in the event of defects caused by: (I.) Physical abuse of the goods or any component or acts of vandalism by any persons. (II.) Alterations, modifications made to our products will void the warranty. (III.)This warranty does not extend to normal wear and tear of a product.
