• Cart: 0 items
  •  
  • Wish List
  •  
  • Quick Order
  •  
  •  
  •  
  • 800.321.6975
  • Power Systems Fitness Equipment
    Home > Frequently Asked Questions

    SECTIONS: General | Dealer | Orders | Shipping | Returns | Warranties

    General

    Is my credit card information accessible after my order is placed?

    For security reasons we do not keep credit card information on file. This information is needed every time you order.

    [Is this correct? If I go into my account it shows the last 4 digits of my card number and the expiration date.]

    How do I verify an item is in stock?

    The product page will list items that are backordered. For items with multiple versions (such as dumbbells with different weights), the dropdown menu will show the stock status of each version. You can also confirm stock status by calling Customer Service at 1.800.321.6975.

    Do you share my personal information with 3rd parties?

    No. We value our customers and their privacy, and wish to grow our relationship with each and every one. To this end, it is your privacy that comes first with your address and email information. Power Systems, Inc. will never share any of your information with outside vendors. [Confirm with Zac and Linda.] For a detailed version of our Privacy Policy, visit this page.

    Back to Top

    Orders

    Other than the Internet, how else can I place an order?

    To place an order by phone please call 1.800.321.6975 between 8 am and 6 pm Eastern time.

    Will an invoice be included with my order?

    Orders include a packing list. If you place your order online you will receive an itemized invoice by email. If you need an invoice please call or email Customer Service.

    Will my order ship quicker if I order online or by phone?

    On average orders online or by phone ship in the same amount of time.

    Can I place an order online using my school or business purchase order number?

    Currently purchase order numbers may not be used to place online orders. Please call your sales representative or call Customer Service.

    Can my gift certificate or coupon be used towards an internet order?

    To redeem a gift certificate you may call customer service at 1.800.321.6975. Coupon codes from the website or mailers can be redeemed at the bottom of the shopping cart page under "Coupons".

    What payment methods do you accept?

    For online orders, we accept the following:

    • Visa
    • Mastercard
    • Discover
    • American Express

    If you wish to pay by other means, we recommend that you call our customer service department and place your order via the phone.

    Do you accept C.O.D. as a form of payment?

    We do not accept C.O.D.as a form of payment.

    What about Purchase Orders?

    Purchase orders are accepted from US educational institutions, government agencies, hospitals, and organizations with approved credit. All purchase orders must be e-mailed to purchaseorders@power-systems.com, faxed or sent by mail. Phone orders are not accepted. Orders must include the following

    • Your organization's purchase order number
    • Complete billing and shipping contact names and addresses
    • Item number, description, quantity, and unit price
    • Authorized signature

    All invoices are billed Net 30 Day terms (prior approval is required for Net 30 Day terms). Overdue accounts are subject to a 1.5% ($5 minimum) monthly finance charge.

    Back to Top

    Shipping and Tax

    Does Power Systems charge sales tax?

    Power Systems is required by law to charge sales tax in areas within which we have a physical presence. Depending on individual State laws, something as simple as participating in a trade show event may require Power Systems to collect sales tax on internet orders from that State.

    Arkansas
    California (freight is non-taxable)
    Florida (freight is non-taxable)
    Georgia
    Indiana
    Iowa (freight is non-taxable)
    Kansas
    Kentucky
    Michigan (freight is non-taxable)
    Minnesota
    Nebraska
    Nevada (freight is non-taxable)
    New Jersey
    New York
    North Carolina
    North Dakota
    Ohio
    Oklahoma (freight is non-taxable)
    Pennsylvania
    Rhode Island
    South Dakota
    Tennessee
    Texas
    Utah (freight is non-taxable)
    Vermont
    Washington
    West Virginia
    Wisconsin
    Wyoming (freight is non-taxable)

    What carriers do you use to ship orders?

    The carrier we use to ship products to you depends on the amount and weight of items ordered. The majority of orders are shipped using our primary carrier, FedEx. Orders over 300 lbs, and certain other large items, can only be shipped via a freight carrier due to cost and weight. When you check out, you will see the options that are available for your particular order once you have reached the shipping options page.

    * Please note that Freight shipments have different terms than that of FedEx. Customers are required to handle the unloading of items from the trucks, rather then the shipping company with regular freight. Lift gate and/or inside delivery service is available for an additional cost and the driver will be responsible for removing the palette.

    Will I receive tracking information?

    Once your order ships you will receive a tracking number by email.

    Under "my account", I see my orders and shipping status field. Why does it say not shipped?

    Currently, our website does not integrate with our shipping system. Please contact Customer Service for tracking information. 

    How do I ship my order to a different address?

    Once you have selected your items click on "Check Out" there will be a drop down option above the shipping options. Click on the down arrow and there will be an option to "add a new address". Fill in information as needed. Then click on "Add new Address" and this will take you to the shipping options page again. The new address will be the one displayed and the address the order is shipped to.

    When can I expect my order to ship if I pay by check?

    Check orders over $500 will be held for 10 days before being shipped.

    Do you ship to APO and FPO addresses?

    Yes. APO and FPO orders can't be placed online. Please call Customer Service to place your order.

    My order will ship to an APO/FPO address, how will the order be shipped?

    Depending on the weight and size of your order it will ship through the United States Postal Service. For larger orders shipping to an APO/FPO please contact customer service at 800.321.6975.

    How are shipping costs calculated?

    Shipping costs are based on the weight, dimensions, and destination of the order.

    Why does my order have to go freight carrier?

    Your order may have to ship freight carrier dye to the total weight of the order exceeding 300 lbs. Also, some products may have to ship via freight carrier if the package size exceeds guideline limits.

    My order is shipping through a freight carrier, when can I expect it to arrive?

    Orders shipped via freight carrier will usually arrive within the same time frame as a ground shipment. For specific times please call customer service to get an estimate or receive your Pro number (tracking number) to find out the exact carrier and tracking information for the order.

    Do I have the option of shipping my order 3-Day, 2-Day, or Next Day?

    3-Day, 2-Day, and Next Day shipping options are available. Your order may not be eligible for these shipping options if the order exceeds 150 lbs., or if the size of the items exceed guideline limitations.

    If I pay for my order to ship Next Day, 2-Day, or 3-Day when should I receive my order?

    Orders placed on our website before 3:00 pm Eastern time on weekdays ship the same day. Therefore your order should arrive according to the shipping method specified.

    If you place the order on Friday, Saturday, or Sunday then it will ship on the next business day (i.e. Monday unless it is a Holiday). For precise shipping information please contact customer service.

    What is the average shipping time for orders shipping Ground?

    Order shipping ground normally arrive in 5 to 7 business days. West Coast orders may take 10 days. Special order and drop ship items may take 2 to 6 weeks for delivery.

    I live in Hawaii or Alaska, how is my order shipped?

    Orders shipped to Hawaii or Alaska ship Ground.

    How can I track the status of my online order?

    For non-freight orders, when your order ships you will receive an email with the tracking number. You can also call Customer Service for tracking information.

    How can I track my freight carrier shipment?

    Please contact customer service at 800.321.6975 between the hours of 8:00 AM to 5:00 PM Eastern Monday through Friday, or by e-mail at customerservice@power-systems.com to obtain this carrier tracking information..

    Back to Top

    Returns

    The product I purchased is not what I expected. Can I return the product?

    You may return items within 30 days of receipt for a refund. All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written, or implied, exists unless noted on the website or in the catalog.

    To return a product, please call our customer service department 1.(800).321.6975 to receive a return merchandise authorization number. You must have pre-authorization prior to returning a product.
    .

    Back to Top

    Warranties

    Power Systems issues limited warranties on some of our products. We do list 3 and 5 yrs on some products however this will not cover normal wear and tear.  This limited warranty states that the goods shall be free from defects in material and workmanship. This warranty shall not apply in the event of defects caused by: (I.) Physical abuse of the goods or any component or acts of vandalism by any persons. (II.) Alterations, modifications made to our products will void the warranty.  (III.)This warranty does not extend to normal wear and tear of a product.

    Back to Top

    Dealer

    Introduction

    Power Systems, Inc. offers hundreds of unique and specialty exercise, fitness and sports performance training products. While consumer demand for these products continues to rise, most products are still not readily available in local sporting goods stores. Through a mutually beneficial partnership, Power Systems provides its dealers with a reliable source to offer these products to their customers.

    In addition to having access to in-demand specialty products, every Power Systems dealer partner receives the following additional value-added services: Attractive pricing, reliable and professional service, a large inventory available and a drop shipment service.

    What are the requirements for becoming a Power Systems Dealer?

    To be considered for our Dealer Program, simply scroll over "Resources", then click on "Dealer Program" in the drop down menu of the Power Systems website. This will take you to our Dealer Application. Please be sure to fill out the form completely and return via e-mail or fax to the address or number listed on the application. We will review the information and let you know within three business days if you qualify for our program. Please note that our dealer program is primarily for sporting good retailers and fitness catalog companies, not for private fitness institutions or training facilities. If your company meets the eligibility requirements for the dealer program, a copy of your valid resale license showing tax exempt status will be necessary.

    What if I do not have a Resale/Business License?

    A valid Resale License is a requirement for our dealer program. If you are not currently licensed, please contact your local Chamber of Commerce for additional details on how to apply and receive this license.

    What are the requirements to sell products by website?

    You will need a completed working website with shopping cart capability that is visible for review. We will not be able to accept websites that are under construction. The website content needs to be related to sports and fitness topics. Also you'll need to complete the dealer application and have valid resale license. It is up to the discretion of Power Systems if a website dealer is accepted for our program.

    Does Power Systems charge sales tax?

    Power Systems is required, by law, to charge sales tax in areas within which we have a physical presence. Depending on individual State laws, something as simple as participating in a trade show event may require Power Systems to collect sales tax on internet orders from that State.

    Back to Top

     

    Get Email Alerts

    Get special offers and find out about our new fitness products as soon as they're released.

     
     
     
    Credit card transactions secured by VeriSign Power Systems is a BBB A+ Rated Business Business Tennessee ranked Power Systems as one of the 25 best places to work in Tennessee We accept all major credit cards. Click for our ordering FAQ. Like us on Facebook to see new products and special sales Follow us on Twitter for the latest fitness products and special sales See our pins Follow us on Google+
    Copyright © 2014 Power Systems, Inc. | 5700 Casey Dr. | Knoxville, TN 37909 | 800.321.6975 | webcustomerservice@power-systems.com