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    Coupon Codes How To and FAQ

    How do I use a coupon code? Why isn't the coupon code discounting an item? Some coupon codes are for products sitewide, but there are exclusions. For sitewide discounts, some brands are excluded because of our agreements with those manufacturers. In most cases discounts do not apply to products from BOSU, Dynamax, Keiser, Lebert, Les Mills, Polar, Pro Maxima, or TRX. Some coupon codes discount a particular group of products. For example, stability balls or kettlebells. In that case, the discount will only apply to those particular products. Other products in the shopping cart are not discounted. If you aren't receiving a discount and think you should, contact Customer Service at ??? Why am I not seeing free shipping? Free shipping is for U.S. shipping, not including Alaska, Hawaii, or Puerto Rico. Most free shipping offers are for standard UPS or USPS ground shipping. Expedited shipping such as next day and second day is not included. Unless stated otherwise, free shipping offers excludes freight shipping. Freight shipping applies for all orders over 300 pounds. It also applies to certain items with oversized dimensions that UPS and USPS can't ship. If you aren't receiving a discount and think you should, contact Customer Service at ??? My order isn't freight, so why am I not seeing free shipping?

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