Return Policy
If for any reason you find our product unsatisfactory, you may return it within 30 days of receipt for a refund or credit. All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written, or implied, exists unless noted on the website or in this catalog.
To return a product, please call our customer service department 1 (800) 321.6975 to receive a return merchandise authorization number. You must have pre-authorization prior to returning a product. All shipping costs are the responsibility of the purchaser.
Refunds or credits are not issued for shipping charges, except for shipping errors and damaged or defective product. Restocking fees may apply depending on the condition of items and time lapsed since purchase.
With the exception of shipping errors and damaged or defective products, all shipping costs are the responsibility of the customer. Refunds or credits are not issued for shipping charges.
I need to return a product because it's broken. What is the warranty and how do I get a replacement?
All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written or implied exists unless noted in the catalog or on the website. Please contact customer service with any questions or concerns.
The return policy does not apply to products from Bodycraft, Sorinex, Keiser and Power Systems "Legend" strength equipment. Returns for these are handled directly by the manufacturer. Please contact the manufacturer or Power Systems for return instructions. The manufacturer reserves the right to add restocking fees dependent upon the nature of the return.
Any shipping method you choose is acceptable to return a product.
We recommend that you request a signature confirmation when returning the product.


